Support
Need help with Family Connector? Email us and a person will reply.
We reply within 2 business days. Tell us what device you’re on and what you were trying to do.
Common questions
I forgot my password
On the sign-in screen, tap Forgot password and enter your email. We’ll send a link to set a new one. If it doesn’t arrive in a few minutes, check your spam folder.
How do I join a family?
Someone already in the family sends you an invite by email. Open it on your iPhone and tap Join. If it expired, ask them to send a new one.
How do I control what a family sees about me?
Go to Settings, then Profile. For each family you can show your phone, birthday and photo to everyone, to organizers only, or to no one. You can also set a different name for each family.
How do I leave a family?
Open the family, go to its settings and tap Leave family. Its members will no longer see your profile.
How do I delete my account?
Go to Settings, then Account, and tap Delete account. We delete your profile and photos within 30 days. See the Privacy Policy for details.
Who can use Family Connector?
You must be 18 or older.